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Due to COVID-19, there may be minor processing delays and slower responses. Please note we are doing our best!

Returns Policy

All purchases made with us are covered under our 14-Day Money Back Guarantee.

If you've changed your mind, simply return the item to the designated depot and your refund will be processed once the item has been received back and inspected. All refunds are issued using the same method used for initial payment and take 2-5 working days once processed. For orders paid in cash, refunds are made by bank transfer. A collection service is available and is charged between £30-£150 depending on item, location and type of service requested.

Return Eligibility

In order to qualify for return, the item must be in perfect, resaleable condition and in the original packaging. No assembly, fitting or modification must have been made to the item. Clearance items, gift certificates, personalised and custom-made items are not eligible for returns. For hygiene reasons, mattresses, duvets, bedding and other close contact products are not eligible for return once they have been removed from their packaging.

Damaged Items

We do our best to ensure all items are sufficiently packaged for transit. If you have received a damaged item or are missing parts, please report this to us within the return period and we will arrange replacements for you as quickly as possible. Please note the lead time for replacement parts varies from item to item and may take up to 14-21 working days.

Important Points for Damage Claims

  1. If your package is even slightly damaged, it is imperative that you clearly state "Damaged" on the courier sheet BEFORE signing for delivery. If your package is considerably damaged, you may refuse delivery. Once the damaged item has been returned to us by the courier, a new replacement will be shipped out to you.
  2. If you have accepted the item and discover damaged/missing parts within the package, please let us know immediately and we will arrange to send you replacement parts free of charge. Please remember, if the package was signed for without a damage note, we only have up to 48 hours to lodge a claim with the courier for the contents of the package after which, claims may not accepted free of charge.
  3. If you decide to not receive replacement parts, the item can be returned under our standard returns policy.
  4. If we are unable to resolve the issue for you with replacement parts or a full replacement, we will arrange free collection of the item and issue you a full refund.

How to submit a Return?

To submit a return, request an exchange/replacement or if you have not received your item, please click here.

For our full terms and conditions, please click here.