Dining & Kitchen
Outdoor and Garden
All purchases made with us are covered under our 14-Day Money Back Guarantee.
If you've changed your mind, simply return the item to the designated depot and your refund will be processed once the item has been received back and inspected. All refunds are issued using the same method used for initial payment and take 2-5 working days once processed. For orders paid in cash, refunds are made by bank transfer. A collection service is available and is charged between £30-£150 depending on item, location and type of service requested.
In order to qualify for return, the item must be in perfect, resaleable condition and in the original packaging. No assembly, fitting or modification must have been made to the item. Clearance items, gift certificates, personalised and custom-made items are not eligible for returns. For hygiene reasons, mattresses, duvets, bedding and other close contact products are not eligible for return once they have been removed from their packaging.
We do our best to ensure all items are sufficiently packaged for transit. If you have received a damaged item or are missing parts, please report this to us within the return period and we will arrange replacements for you as quickly as possible. Please note the lead time for replacement parts varies from item to item and may take up to 14-21 working days.
To submit a return, request an exchange/replacement or if you have not received your item, please click here.
For our full terms and conditions, please click here.