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Our Promise

We want to ensure every purchase you make with us is secure and hassle-free. Our Money Back promise gives you that peace of mind! If you have not received your item or have received the wrong or damaged item, we will make sure:

  • You get the item you had ordered or;
  • You get a replacement part/item as quickly as possible; or
  • You get a full refund.

It's as simple and straight forward as that!

How does the process work?

Submit request via our website Attach images Get the item or your money back!

Even if you simply change your mind or are just not happy with your item, we will gladly accept a return within a 14-Day period for a refund or an exchange*.

Need help?

Call us on 020 3970 3939 or email us at aftersales@homedone.co.uk

*The return cost in such circumstances is paid for by the buyer.