Our Promise

We want to ensure every purchase you make with us is secure and hassle-free. Our Money Back promise gives you that peace of mind! If you have not received your item or have received the wrong or damaged item, we will make sure:

• You get the item you had ordered or;
• You get a replacement part/item as quickly as possible; or
• You get a full refund.

It's as simple and straight forward as that!

How does the process work?

Submit request via our website

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Get the item or your money back!

Even if you simply change your mind or are just not happy with your item, we will gladly accept a return within a 14-Day period for a refund or an exchange*.

Need help?

Call us on 020 3970 3939 or email us at aftersales@homedone.co.uk